{"id":169,"date":"2022-11-10T07:04:16","date_gmt":"2022-11-10T07:04:16","guid":{"rendered":"https:\/\/mycalls.no\/?page_id=169"},"modified":"2025-09-02T06:25:24","modified_gmt":"2025-09-02T06:25:24","slug":"about-us","status":"publish","type":"page","link":"https:\/\/mycalls.no\/en\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"

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About Our Call Center<\/span><\/h1>\n

We provide quality inbound and outbound call center services for sales and technical support to different companies in different countries in the world[\/et_pb_text][et_pb_button button_url=”#Contact” button_text=”Contact Us” _builder_version=”4.23.2″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#FFFFFF” button_bg_color=”#ffc000″ button_border_width=”0px” button_border_radius=”20px” button_font=”Montserrat|600|||||||” button_use_icon=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” custom_padding=”100px||100px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Montserrat|600||on|||||” text_text_color=”#ffc000″ custom_margin=”||5px||false|false” global_colors_info=”{}”]<\/p>\n

About us<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”Roboto|700|||||||” header_2_text_align=”left” header_2_text_color=”#000000″ header_2_font_size=”32px” header_2_line_height=”45px” custom_margin=”15px||||false|false” header_2_font_size_tablet=”47px” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Our Company Purpose<\/h2>\n

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At Mycalls, our mission is to serve as the bridge between customers and our business. We are dedicated to facilitating seamless communication through various channels, including instant messaging, voice calls, email, and more. Our purpose is to connect customers with the resources and assistance they need, ensuring their concerns and queries are addressed promptly and effectively.<\/p>\n

[\/et_pb_tab][et_pb_tab title=”Our Vision” _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”]Our vision is to be a leading call center that sets industry standards for exceptional communication services. We aspire to improve and innovate our methods, technologies, and training to enhance the customer experience. By doing so, we aim to build lasting relationships with our customers and become their trusted point of contact, reinforcing our commitment to clear, efficient, and personalized communication. [\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/10\/Our-Company-Purpose.png” title_text=”Our Company Purpose” align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”80%” custom_margin=”-38px|||||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#f0f0f0″ global_colors_info=”{}”][et_pb_row _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Montserrat|600||on|||||” text_text_color=”#ffc000″ text_orientation=”center” custom_margin=”||5px||false|false” global_colors_info=”{}”]<\/p>\n

Who We Are<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Montserrat|600|||||||” text_text_color=”#666666″ text_font_size=”16px” custom_margin=”||||false|false” custom_padding=”|150px||150px|false|false” custom_padding_tablet=”|150px||150px|false|false” custom_padding_phone=”|0px||0px|false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Round the clock, we keep on running the designated business operations with the excellence of our clients. so they have peace of mind.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/10\/WHO-WE-ARE.png” title_text=”WHO WE ARE” align=”center” _builder_version=”4.20.4″ _module_preset=”default” width=”80%” animation_style=”flip” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Prompt Response Guaranteed” use_icon=”on” font_icon=”||divi||400″ icon_color=”#000000″ image_icon_background_color=”#ffc000″ icon_placement=”left” image_icon_width=”30px” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|900|||||||” header_font_size=”22px” body_font=”Montserrat|500|||||||” body_text_color=”#666666″ image_icon_custom_margin=”0px||||false|false” image_icon_custom_padding=”7px|7px|7px|7px|false|false” custom_margin=”30px||||false|false” border_radii_image=”on|30px|30px|30px|30px” border_width_all_image=”1px” border_color_all_image=”#ffc000″ global_colors_info=”{}”]<\/p>\n

We provide suitable staffing to our partners so that their customers are entertained in the least amount of time.<\/p>\n

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Quality Assurance is the main objective. We keep on monitoring our own workings to ensure the best of the quality and standards.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Attention to Detail” use_icon=”on” font_icon=”||fa||400″ icon_color=”#000000″ image_icon_background_color=”#ffc000″ icon_placement=”left” image_icon_width=”30px” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|900|||||||” header_font_size=”22px” body_font=”Montserrat|500|||||||” body_text_color=”#666666″ image_icon_custom_margin=”0px||||false|false” image_icon_custom_padding=”7px|10px|7px|10px|false|false” custom_margin=”-10px||||false|false” border_radii_image=”on|30px|30px|30px|30px” border_width_all_image=”1px” border_color_all_image=”#ffc000″ global_colors_info=”{}”]<\/p>\n

No matter how less important it is and area of operation looks we try to complete it with width of focus and proper working.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#f0f0f0″ global_colors_info=”{}”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Montserrat|600||on|||||” text_text_color=”#ffc000″ text_orientation=”center” custom_margin=”||5px||false|false” global_colors_info=”{}”]<\/p>\n

who we are<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_2_font=”Roboto|900|||||||” header_2_text_align=”center” header_2_text_color=”#000000″ header_2_font_size=”32px” header_2_line_height=”45px” global_colors_info=”{}”]<\/p>\n

Check Out Our Work Process!<\/h2>\n

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Explore variety of services designed to meet your communication needs whether it\u2019s customer support, technical assistance, or telemarketing. We provide a perfect outsource solution.<\/p>\n

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Our professional is available 24\/7 and offers world class customer service. Request a meeting with our expert, we will ensure your business objectives are perfectly aligned.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_blurb title=”Receive Custom Plan” use_icon=”on” font_icon=”||fa||900″ icon_color=”#ffc000″ image_icon_width=”50px” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|700|||||||” header_text_align=”center” header_text_color=”#000000″ body_text_align=”center” background_color=”#f7f7f7″ height=”330px” custom_padding=”30px|20px|30px|20px|true|true” global_colors_info=”{}”]<\/p>\n

Get a personalized plan perfectly designed for your needs and objectives. We will do our best in creating comprehensive strategies for your previous or new set-up projects.<\/p>\n

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We are committed to providing contact center services to a wide range of clients. Let\u2019s work together to make your vision a success and bring your business to new heights.<\/p>\n

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A STANDARD YOU CAN TRUST<\/p>\n

Reliable Professional Services<\/h3>\n

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We provide inbound call center services through all channels, including calls, emails, and chat.<\/p>\n

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Outsource your technical support to us and focus on your core business.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/mycalls.no\/outbound\/” button_text=”Explore More” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#ffc000″ button_border_width=”0px” button_font=”Roboto|700|||||||” button_icon=”$||divi||400″ custom_margin=”49px|||-14px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”25px|20px|25px|20px|true|false” custom_css_main_element=”height:310px;” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_blurb title=”Dispatching Services” image=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/MicrosoftTeams-image-30-1.png” image_icon_width=”45px” icon_alignment=”left” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|700|||||||” header_font_size=”21px” global_colors_info=”{}”]<\/p>\n

10+ years of dispatching expertise for limousines, taxis, and medical transportation.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/mycalls.no\/taxi-dispatch-call-center\/” button_text=”Explore More” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#ffc000″ button_border_width=”0px” button_font=”Roboto|700|||||||” button_icon=”$||divi||400″ custom_margin=”|||-14px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|true|true” custom_css_main_element=”height:310px;” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_blurb title=”Technical Support” image=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/MicrosoftTeams-image-33.png” image_icon_width=”45px” icon_alignment=”left” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|700|||||||” header_font_size=”21px” global_colors_info=”{}”]<\/p>\n

Providing tech support to cab companies, with expertise to expand to other areas.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/mycalls.no\/technical-support\/” button_text=”Explore More” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#ffc000″ button_border_width=”0px” button_font=”Roboto|700|||||||” button_icon=”$||divi||400″ custom_margin=”49px|||-14px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|true|true” custom_css_main_element=”height:310px;” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_blurb title=”Medical Billing” image=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/MicrosoftTeams-image-32.png” image_icon_width=”45px” icon_alignment=”left” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|700|||||||” header_font_size=”21px” global_colors_info=”{}”]<\/p>\n

We provide comprehensive healthcare billing services for healthcare organizations.<\/p>\n

[\/et_pb_blurb][et_pb_button button_url=”https:\/\/mycalls.no\/healthcare-medical-billing\/” button_text=”Explore More” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#ffc000″ button_border_width=”0px” button_font=”Roboto|700|||||||” button_icon=”$||divi||400″ custom_margin=”30px|||-14px|false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”30px|20px|30px|20px|true|true” custom_css_main_element=”height:310px;” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_blurb image=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/MicrosoftTeams-image-22.png” image_icon_width=”100px” _builder_version=”4.20.4″ _module_preset=”default” header_font=”Roboto|700|||||||” header_font_size=”21px” custom_margin=”75px||||false|false” global_colors_info=”{}”][\/et_pb_blurb][et_pb_button button_url=”https:\/\/mycalls.no\/services\/” button_text=”View All Services” button_alignment=”center” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#000000″ button_border_width=”0px” button_border_color=”#000000″ button_border_radius=”30px” button_font=”Roboto||||||||” button_icon=”$||divi||400″ custom_margin=”29px||||false|false” global_colors_info=”{}” button_bg_color__hover_enabled=”on|hover” button_bg_color__hover=”RGBA(255,255,255,0)” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.25.1″ _module_preset=”default” background_image=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/testimonial-min_1-1.webp” custom_css_before=”content: %22%22;|| display: block;|| position: absolute;|| top: 0;|| left: 0;|| width: 100%;|| height: 100%;|| background-color: rgba(0,0,0,.8);|| z-index: 1;” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Montserrat|600||on|||||” text_text_color=”#ffc000″ custom_margin=”||5px||false|false” global_colors_info=”{}”]<\/p>\n

Who We Are<\/p>\n

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What Our Clients Say!<\/h2>\n

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\nWorking with MyCalls has been a fantastic experience for us at My Dentist. Their team is reliable, professional, and always eager to go the extra mile. From handling patient inquiries to supporting our booking processes, they have consistently delivered with dedication and quality. Their communication skills and commitment make them a valuable extension of our own team.[\/et_pb_slide][et_pb_slide _builder_version=”4.25.1″ _module_preset=”default” background_color=”rgba(255,255,255,0.23)” background_enable_color=”on” global_colors_info=”{}” sticky_transition=”on”]
\nWe felt like having technical support and dispatching is not easy, but Mycalls made it simple for us. They helped us develop and carry out our ideas. We are satisfied with Mycalls’ dispatching and technical support services and appreciate their prompt, round-the-clock assistance.[\/et_pb_slide][et_pb_slide image=”https:\/\/mycalls.no\/wp-content\/uploads\/2025\/09\/MicrosoftTeams-image-Copy-2.png” _builder_version=”4.25.1″ _module_preset=”default” background_color=”rgba(255,255,255,0.23)” background_enable_color=”on” global_colors_info=”{}” sticky_transition=”on”]
\nThey have fantastic staff; and provide excellent customer service. Their primary goal is to accept reservations and ensure that cabs arrive on time, and they welcome all feedback. I would recommend Mycalls to anyone because they can help with any size business and will teach you how to operate your fleets![\/et_pb_slide][et_pb_slide _builder_version=”4.25.1″ _module_preset=”default” background_color=”rgba(255,255,255,0.23)” background_enable_color=”on” global_colors_info=”{}” sticky_transition=”on”]
\nWe have a fantastic partnership with Mycalls and their hardworking workforce to provide technical assistance for our product. Since 2016, we have partnered with Mycalls, and we value their knowledgeable, creative, and technical support staff. Their adaptable communication skills are a major contributor to our company’s growth and our clients’ satisfaction on a global scale.[\/et_pb_slide][\/et_pb_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.4″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”100px||100px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/mycalls.no\/wp-content\/uploads\/2023\/11\/WHO-WE-ARE1-1.webp” title_text=”WHO-WE-ARE” align=”center” _builder_version=”4.23.1″ _module_preset=”default” width=”80%” animation_style=”zoom” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”Teko|600|||||||” text_text_color=”#000000″ text_font_size=”32px” header_2_font=”Roboto|700|||||||” custom_margin=”20px||||false|false” global_colors_info=”{}”]<\/p>\n

Human Resource<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” text_font=”||||||||” text_font_size=”15px” custom_margin=”-10px||||false|false” global_colors_info=”{}”]<\/p>\n

With us the Human Resource executes many complex jobs:<\/p>\n

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Ensure big quantities of outbound and inbound communication with in time.<\/p>\n

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Make sure that compliance with communication \u201cscripts\u201d to handle various matters.<\/p>\n

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Collection of information. Acquiring customer data that helps us in identifying customers’ needs\u00a0and make better methods to address them<\/p>\n

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Grab occasions to upsell stuff when the moment comes.<\/p>\n

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Develop maintainable businesses and engage customers by going the extra mile.<\/p>\n

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Do the level best to achieve quantitative and qualitative targets of both individual and groups.<\/p>\n

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About Our Call Center We provide quality inbound and outbound call center services for sales and technical support to different companies in different countries in the worldAbout usOur Company PurposeAt Mycalls, our mission is to serve as the bridge between customers and our business. We are dedicated to facilitating seamless communication through various channels, including […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":""},"_links":{"self":[{"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/pages\/169"}],"collection":[{"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/comments?post=169"}],"version-history":[{"count":104,"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/pages\/169\/revisions"}],"predecessor-version":[{"id":4236,"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/pages\/169\/revisions\/4236"}],"wp:attachment":[{"href":"https:\/\/mycalls.no\/en\/wp-json\/wp\/v2\/media?parent=169"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}